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 Post subject: Bad experience with Heyboer transformer rewinding
PostPosted: Aug Wed 18, 2021 11:27 pm 
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Joined: Jan Thu 01, 1970 1:00 am
Posts: 1831
Location: Hollywood, Maryland
Has anyone here have problems with Heyboer Transformers? I sent them a pair of RCA audio transformers after getting the go ahead to do so, and full payment of $235. I contacted them for a status and they had done nothing, said they were sending
my transformer back because, "we are unable to do any rewinds at this time."

They had my money and transformers for 8 months, lost one of my RCA DA audios, and I had to contact them to find this out. They should have contacted me and told me, they should not take on work they can not perform, and they should respect their customers items that they send them for repair. The money order I paid them with was never deposited, and I hope it is still good, and I can return it to my bank.

Heyboer said they will return the one audio transformer, the money order now, and the other audio if they find it. They said "I'm so sorry" but that was already evident by their failure.

Is there another company that is able to rewind audio transformers?

David


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 Post subject: Re: Bad experience with Heyboer transformer rewinding
PostPosted: Aug Thu 19, 2021 1:52 am 
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Joined: Jan Thu 01, 1970 1:00 am
Posts: 1181
Location: Bristol TN 37620
Bad news indeed! They have done a few for me and the
results were top notch. While they were a little slow, their
prices were reasonable. In fact, I've always highly
recommended them here and on other forums.

Did you talk to them directly by phone, or email? Their
go to guy is Alden. a young EE. He's always come thru
for me. Maybe give him a call? Only thing I can figure is
that they're partially shutdown, or completely swamped
with work.

You're right though. They should have gotten back to you
much sooner if they weren't able to do the job. I'd definitely
pursue your missing transformer to the max.


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 Post subject: Re: Bad experience with Heyboer transformer rewinding
PostPosted: Aug Thu 19, 2021 2:36 am 
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Joined: Jan Thu 01, 1970 1:00 am
Posts: 1831
Location: Hollywood, Maryland
I communicated via their Facebook page. The last time I did so I chatted with Dawn. Whoever it was this time they did check with Arlyn to take my work and there is only one transformer.

The transformer was sent to them during the first wave of Covid and they were happy to take my work. Their website makes no mention that they are not accepting work, or that they can't wind transformers at this time. I sent the transformers to them because they were highly recommended. I told them that I intended to share this experience on social media.

DW


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 Post subject: Re: Bad experience with Heyboer transformer rewinding
PostPosted: Aug Thu 19, 2021 3:42 am 
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Joined: Jan Thu 01, 1970 1:00 am
Posts: 1181
Location: Bristol TN 37620
I'd call them directly and ask to speak to Arlyn directly.
Pretty sure he'll do whatever he can to satisfy you. Give
him a chance to make this right.


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 Post subject: Re: Bad experience with Heyboer transformer rewinding
PostPosted: Aug Thu 19, 2021 7:41 am 
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Joined: Sep Mon 18, 2017 2:23 am
Posts: 8207
Location: Plymouth, MI
I've sent several transformers to Heyboer and they've always done a top notch job. A couple of months ago I wanted to send two more transformers for rewind and Arlyn informed me they were swamped and wouldn't be able to do them until fall.

_________________
Dan

Museum Curator
https://roaringtwentiesantiqueradiomuseum.com/


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 Post subject: Re: Bad experience with Heyboer transformer rewinding
PostPosted: Aug Thu 19, 2021 2:29 pm 
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Joined: Jan Thu 01, 1970 1:00 am
Posts: 1181
Location: Bristol TN 37620
Dan,

Pretty much what I suspected. They're just overwhelmed.
Think David would have better results dealing with Arlyn
directly (by live phone)


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 Post subject: Re: Bad experience with Heyboer transformer rewinding
PostPosted: Aug Fri 20, 2021 12:52 am 
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Joined: Jan Thu 01, 1970 1:00 am
Posts: 1831
Location: Hollywood, Maryland
Heyboer has already shipped the audio that did not get lost back to me. Speaking to Arlyn is now is out. Besides what would I be accomplishing talking to him? Convincing that he should do a job that he does not want to do? If they did wind me one audio I am still missing the other. Half an amp better than no amp, I think not. Here is the exact response I got from Heyboer, a cut and paste from Facebook Messenger. It is clear that they are not doing rewinds now. They never presented me with any options. They decided what the action would be, sending it back.

I am out shipping costs, an audio transformer, and waited 8 months for it to be rewound to find out they were not going to honor their commitment. What did they do to make it right? They said they were sorry, and I didn't even get a kiss after what they did to me. Looking like they are not the business that they once were.

"Hi David,
There is only one audio transformer in the box. We have your money order still attached to your note (it was never cashed). Unfortunately, we’re going to have to send this back to you as we are unable to do any rewinds at this time. I’m so sorry that we didn’t reach out to you sooner."

Anyone have a recommendation as to someone who can rewind these audios. Will be searching for a replacement for the lost one.

Thanks,

David


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 Post subject: Re: Bad experience with Heyboer transformer rewinding
PostPosted: Aug Fri 20, 2021 3:16 am 
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Joined: Jan Thu 01, 1970 1:00 am
Posts: 1181
Location: Bristol TN 37620
David,

At this point, I really don't know what to say. I don't know
of any other firms that rewind, except them.

Personally, I would still pursue it and have them search for
the missing transformer. If no luck, I think they should
compensate you in some manner for the lost transformer,
the shipping costs, and wasting your time for 8 months.
JMHO.


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 Post subject: Re: Bad experience with Heyboer transformer rewinding
PostPosted: Aug Fri 20, 2021 3:28 am 
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Joined: Jan Thu 01, 1970 1:00 am
Posts: 1831
Location: Hollywood, Maryland
They did say if the other transformer they will ship it to me. Bottom line is that they didn't take responsibility for the loss of my part. Thanks to all for your comments.

DW


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