Tube Radio wrote:
Didn't think they would sell replacement parts like that given they do not give out their service info.
Have you asked? I got some free Altec Lansing screws one time - just by asking their service support hotline. They knew of the problem I was having (screws shipped were either just right or too short - my complaint was too short. Red label UPS arrived two days later with my free screws - I needed 4, they sent 25...
Reputations are built by customer service. Drop keywords like "
I've got this running and photos of the install ready for my blog, but have a problem with XXXXX...."
If they refuse to help, let them know you'll share that info with the forum members.
Just be careful if they want to send it COD via UPS....although I'm not sure if that is doable these days. Dad once had a problem with one of his Weller stations, under warranty. They were slick - we'll send you out the replacement part, and when you return the broken part, we'll credit you the amount for the part. Okay, even-Steven so far, but they stuck him with two-way shipping - more than the parts cost. Some warranty.....

EDIT: You do know that Dayton Audio is Parts Express' pro-line, wholly owned by PE........